PRIVACY POLICY

Au Fitness Pty Ltd (ACN: 687 272 180) trading as Aus Fitness 24/7 | Effective: May 2026​

About This Policy

1.1 — Who We Are
This Privacy Policy is issued by Au Fitness Pty Ltd (ACN: 687 272 180), trading as Aus Fitness 24/7 (“we”, “us”, “our”). Our principal place of business is 108 Epsom Road, Zetland NSW 2017, Australia. We can be contacted at AusFitness247@gmail.com.

1.2 — Scope of This Policy
This policy applies to personal information collected through our Website (ausfitnessgym.com.au), including via contact forms, membership applications, newsletter sign-ups, online payments, and cookies/analytics. Information collected in-person at the physical Club is also governed by this policy and, where applicable, your Membership Agreement.

1.3 — Why We Must Have This Policy
We are required to maintain this Privacy Policy under APP 1 of the Privacy Act 1988 (Cth). In particular, because we collect health information (via pre-exercise questionnaires) — classified as sensitive information under the APPs — this obligation applies to us regardless of our annual turnover.

1.4 — Consent

By using this Website and submitting personal information, you consent to the collection and use of your information as described in this policy. Where we rely on consent as our legal basis, you may withdraw it at any time by contacting us — without affecting the lawfulness of any prior processing.

Information We Collect

2.1 — Information You Provide (APP 3)

2.2 — Automatically Collected Information
When you visit our Website, we may automatically collect technical and usage data including:

  • Browser type, version, and operating system
  • Pages visited, time on page, and navigation paths
  • Referring URL
  • Device type (desktop, mobile, tablet)
  • Cookie identifiers and session data

This data is generally aggregated and non-identifying, collected via cookies and analytics platforms (see Section 7).

2.3 — Sensitive Information (APP 3.3)
Health information — including pre-exercise questionnaire responses and any medical certificates you provide — is “sensitive information” under the Privacy Act 1988 (Cth). We collect this only where it is necessary to assess your fitness to use Club facilities safely (consistent with clause 12.1 of the Membership Agreement) and only with your explicit consent. We will not collect sensitive information for any other purpose without your further consent.

2.4 — Anonymity Option (APP 2)
Under APP 2, you have the option of dealing with us anonymously or under a pseudonym where it is lawful and practicable. You may browse this Website without providing personal information. However, you cannot complete a membership application or access personalised services without identifying yourself.

How We Collect Your Information

3.1 — Directly From You
The majority of personal information we hold is collected directly from you when you interact with the Website — via forms, applications, or payments.

3.2 — Automatically
Technical usage data is collected automatically through cookies and analytics tools when you browse the Website (see Section 7).

3.3 — From Third Parties
We may receive information from third parties in limited circumstances:

  • Pay Choice — confirming transaction status and notifying us of failed payments (consistent with clause 5 of the Membership Agreement);
  • Social media platforms — if you interact with us via social channels and choose to share data;
  • Debt recovery providers — where we engage them following unresolved arrears (consistent with clause 13.1 of the Membership Agreement).

Collection Notice (APP 5)

4.1 — Notice at Point of Collection
Consistent with APP 5, whenever you submit personal information through our Website (including via contact forms, membership applications, or payment forms), we will take reasonable steps to notify you — at or before the time of collection — of the following:

  • That Au Fitness Pty Ltd (ACN: 687 272 180) trading as Aus Fitness 24/7 is collecting the information;
  • The purpose for which we are collecting it;
  • The types of third parties to whom we may disclose it;
  • That this Privacy Policy contains further information about how we manage personal information and how to access and correct it;
  • Any law that requires the collection, if applicable.

This notice will be provided on or adjacent to the relevant form, or via a link to this Privacy Policy displayed clearly before submission.

4.2 — Unsolicited Information
If we receive personal information about you that we did not solicit (for example, information included in an email you send us about a third party), we will assess whether we could have lawfully collected it. If not, we will destroy or de-identify the information as soon as practicable.

Legal Basis & Consent

5.1 — Grounds We Rely On
We collect and use personal information on the following grounds:

5.2 — Sensitive Information Consent
For health information (sensitive information under APP 3.3), we will always obtain your explicit consent before collection, and we will not use or disclose it for purposes other than those for which it was collected, except as required by law or in a medical emergency.

How We Use Your Information (APP 6)

6.1 — Primary Purposes
We use your personal information for the primary purpose for which it was collected, including:

  • Responding to enquiries and contact form submissions;
  • Processing and administering membership applications;
  • Processing and confirming payments via Pay Choice (as authorised by clause 5.2 of the Membership Agreement);
  • Administering your membership account and communicating membership-related notices;
  • Conducting pre-exercise health screening (as required by clause 12.1 of the Membership Agreement);
  • Sending transactional communications — receipts, booking confirmations, and membership updates.

6.2 — Secondary Use (APP 6.2)
We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless:

  • You have consented to the secondary use or disclosure;
  • The secondary purpose is directly related to the primary purpose and you would reasonably expect us to use it in that way; or
  • Use or disclosure is required or authorised by law.

6.3 — Marketing
With your consent, we may send you promotional emails, newsletters, and offers about Aus Fitness 24/7. See Section 13 for your opt-out rights. We will not use your information for marketing without consent.

6.4 — Website Improvement
Aggregated and anonymised usage data (collected via analytics) is used to improve Website performance, content, and navigation. This analysis does not involve identifying individual users.

6.5 — Legal & Safety Purposes
We may use or disclose your information where necessary to: comply with a legal obligation; enforce our legal rights or the Membership Agreement; protect the safety of members, staff, or the public; or respond to a medical emergency (including contacting your nominated emergency contact, consistent with the Details section of the Membership Agreement).

6.6 — We Will Not

  • Sell your personal information to any third party;
  • Use health information for any purpose other than safety and service delivery;
  • Use your information for automated decision-making that produces legal or similarly significant effects without human review.

Cookies & Analytics

7.1 — Cookie Use
This Website uses cookies and similar technologies. By continuing to use this Website after being notified of cookie use (via a cookie banner), you consent to non-essential cookies being placed on your device. Essential cookies are placed on the basis of necessity and do not require consent.

7.2 — Cookie Types

7.3 — Google Analytics
We use Google Analytics to understand how visitors use our Website. Data is anonymised and processed by Google under Google’s Privacy Policy. You may opt out using the Google Analytics Opt-Out Add-on or by enabling IP anonymisation (which we have enabled on our account).

7.4 — Meta Pixel
We may use the Meta (Facebook/Instagram) Pixel for conversion tracking and retargeting. This may involve Meta receiving information about your Website activity, including pages visited and actions taken. You can manage your Meta ad preferences at facebook.com/adpreferences.

7.5 — Managing Cookies
You can control or delete cookies through your browser settings at any time. Disabling essential cookies may impair Website functionality. For guidance on managing cookies, visit aboutcookies.org.